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ohif-viewer/docs/latest/_book/essentials/troubleshooting.html

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<!DOCTYPE HTML>
<html lang="" >
<head>
<meta charset="UTF-8">
<meta content="text/html; charset=utf-8" http-equiv="Content-Type">
<title>Troubleshooting · OHIF</title>
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</div>
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<ul class="summary">
<li class="chapter " data-level="1.1" data-path="../">
<a href="../">
Introduction
</a>
</li>
<li class="chapter " data-level="1.2" >
<span>
Documentation Version
</span>
</li>
<li class="chapter " data-level="1.3" >
<span>
Essentials
</span>
<ul class="articles">
<li class="chapter " data-level="1.3.1" data-path="getting-started.html">
<a href="getting-started.html">
Getting Started
</a>
</li>
<li class="chapter active" data-level="1.3.2" data-path="troubleshooting.html">
<a href="troubleshooting.html">
Troubleshooting
</a>
</li>
</ul>
</li>
<li class="chapter " data-level="1.4" >
<span>
Connecting to Image Archives
</span>
<ul class="articles">
<li class="chapter " data-level="1.4.1" data-path="../connecting-to-image-archives/dicomweb.html">
<a href="../connecting-to-image-archives/dicomweb.html">
DICOM Web
</a>
</li>
</ul>
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<li class="chapter " data-level="2.1" >
<span>
I Want To
</span>
<ul class="articles">
<li class="chapter " data-level="2.1.1" data-path="../I-want-to/script-tag.html">
<a href="../I-want-to/script-tag.html">
Embed the viewer using a script tag
</a>
</li>
</ul>
</li>
<li class="divider"></li>
<li class="chapter " data-level="3.1" >
<span>
FAQ
</span>
<ul class="articles">
<li class="chapter " data-level="3.1.1" data-path="../faq/general.html">
<a href="../faq/general.html">
General
</a>
</li>
</ul>
</li>
<li class="divider"></li>
<li class="chapter " data-level="4.1" data-path="../contributing.html">
<a href="../contributing.html">
Contributing
</a>
</li>
<li class="divider"></li>
<li>
<a href="https://www.gitbook.com" target="blank" class="gitbook-link">
Published with GitBook
</a>
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</div>
<div class="book-body">
<div class="body-inner">
<div class="book-header" role="navigation">
<!-- Title -->
<h1>
<i class="fa fa-circle-o-notch fa-spin"></i>
<a href=".." >Troubleshooting</a>
</h1>
</div>
<div class="page-wrapper" tabindex="-1" role="main">
<div class="page-inner">
<div id="book-search-results">
<div class="search-noresults">
<section class="normal markdown-section">
<h1 id="troubleshooting"><a name="troubleshooting" class="plugin-anchor" href="#troubleshooting"><i class="fa fa-link" aria-hidden="true"></i></a>Troubleshooting</h1>
<h1 id="common-problems"><a name="common-problems" class="plugin-anchor" href="#common-problems"><i class="fa fa-link" aria-hidden="true"></i></a>Common Problems</h1>
<table>
<thead>
<tr>
<th>Problem</th>
<th>Most Common Reasons</th>
</tr>
</thead>
<tbody>
<tr>
<td><strong> Can&apos;t retrieve Study List over DICOMWeb</strong></td>
<td>1. QIDO root URL is incorrect<br> 2. DICOM Web is not enabled on PACS</td>
</tr>
<tr>
<td><strong> Can&apos;t retrieve images</strong></td>
<td>1. WADO Root URL is incorrect<br> 2. DICOM Web is not enabled on PACS<br> 3. HTTP Basic Authentication username and password are incorrect or not provided.</td>
</tr>
</tbody>
</table>
<h1 id="debugging-steps"><a name="debugging-steps" class="plugin-anchor" href="#debugging-steps"><i class="fa fa-link" aria-hidden="true"></i></a>Debugging Steps</h1>
<h3 id="cant-retrieve-study-list-over-dicomweb"><a name="cant-retrieve-study-list-over-dicomweb" class="plugin-anchor" href="#cant-retrieve-study-list-over-dicomweb"><i class="fa fa-link" aria-hidden="true"></i></a>Can&apos;t retrieve Study List over DICOMWeb</h3>
<ol>
<li>Check that you can query your PACS using an alternative DICOM Web client (e.g. cURL, or a Web Browser). If you cannot, then your PACS is configured incorrectly. Refer to the documentation of the image archive.</li>
</ol>
</section>
</div>
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<h1 class="search-results-title"><span class='search-results-count'></span> results matching "<span class='search-query'></span>"</h1>
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</div>
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